| Dealers: improve the service you receive from manufacturers |
| Friday, 02 May 2008 | |
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Dealers can improve the service they receive from their manufacturer
partners by anonymously giving their views on them through the latest
Dealer Attitude Survey from Sewells Information and Research.
This survey is now in its 18th year and gives vehicle manufacturers a vital insight into the standard of performance their dealers expect from them. Many manufacturers use it to monitor the effectiveness of their dealer-facing programmes. The survey assesses key areas between the dealer and manufacturer to determine the strengths and weaknesses of the relationship between them. Manufacturers can act on problem areas that have been highlighted as a result of the survey, improving the service dealers get from them. The survey, is strictly confidential and no details will be passed on. Source http://www.am-online.com |